SCM Ticketing Software

[Rez P]

I'm sorry about asking this unrelated question on the CVS forum, not sure where else or who to ask?! I'm looking for a ticketing system for software release managment, where a requestor or developer initiates a ticket to the build/release manager/SCM to do a build. The ticket may include all the pertinent information necessary to do a build, such as CVS file path and revision numbers from the developers to a link posted by the SCM for the builds artifacts, etc, moving through an approval and installation queue throughout its lifecycle until it's closed. All the ticketing systems I see out there are geared toward ITIL and helpdesk systems. The few companies I worked for, had written their own proprietary sophisticaed SCM ticketing systems. Do any of you use an SCM ticketing system or would you please point me to some commercial or open source software out there capable of doing such a thing.



Thanks



Rez

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